| A | B |
|---|
| To get along better with your co-workers: | Listen and answer questions briefly and positively. |
| Turning a conflict over to a third party when those involved cannot agree on a solution is: | Arbitration. |
| The key reason for giving a person constructive criticism is to: | Indicate an area that needs improvement. |
| Criticism that is presented in a way that can help a person learn and grow is: | Constructive. |
| Effective listening: | Avoids interrupting the sender. |
| Which is a benefit of conflict? | Differences are often settled. |
| Part of workplace etiquette is to avoid: | Gossiping. |
| Which is an appropriate reaction to criticism? | Understanding |
| Most ethics problems in the workplace involve: | Dishonesty. |
| Which characterizes an effective team? | Delegation |
