| A | B |
|---|
| active listening | giving full attention and a correct effort to understand the message being sent |
| aggressive communication | interacting with another in an overpowering and forceful manner to meet one's own needs at the expense of others |
| altered cognition | a decrease or lack of cognitive ability to receive, process, and send information |
| assertive communication | interaction that takes into account the feelings and needs of the receiver |
| assertiveness | your ability to confidently and comfortably express thoughts and feelings while still respecting the legitimate rights of the patient. |
| clarifying | restating the patient's message in a manner that asks the patient to verify that the message is accurate. |
| closed posture | a formal, distant stance, generally with the arms and possibly the legs tightly crossed |
| closed question | focused question that seeks a particular answer (ex: yes or no) |
| communication | use of words and behaviors to construct, send, and interpret messages. |
| connotative meaning | reflects the individual's perception or interpretation of a given word |
| denotative meaning | the commonly accepted definition of a particular word |
| expressive aphasia | a physiologic condition in which an individual is unable to communicate a desired message |
| focusing | a communication technique used when more specific information is needed to accurately understand the patient's message |
| gestures | movements used to emphasize the idea being communicated |
| jargon | commonplace language or terminology unique to people in a particular work setting |
| minimal encouragement | a subtle communication technique that communicates to the patient that the nurse is interested and wants to hear more |
| nontherapeutic communication | communication techniques, both verbal and nonverbal, that hinder the nurse-patient relationship |
