| A | B |
|---|
| nonverbal communication | The transmission of messages without the use of words |
| one-way communication | s structured form of communication in which the sender is in control |
| open-ended question | a question that does not require a specific response and allows the individual to elaborate freely on a subject |
| open posture | a relaxed stance with uncrossed arms and legs while facing another individual |
| paraphrasing | a communication technique that involves restating the patient's message in the nurse's own words to verify that the nurse's interpretation of the message is correct |
| passive listening | receiving a message without any response or indication of understanding |
| posture | has the potential to convey warmth and acceptance or distance and disinterest |
| receive, receiver | the individual or individuals to whom a message is conveyed |
| receptive aphasia | a physiological condition in which an individual cannot recognize or interpret the message being received. |
| reflecting | a communication technique that assists the patient to "reflect" on inner feelings and thoughts rather than seeking answers or advice from someone else |
| restating | a communication technique that involves the nurse repeating to the patient what the nurse believes to be the main point that the patient is trying to convey |
| send, sender | the person conveying a message |
| therapeutic communication | a form of communication that facilitates the formation of a positive nurse-patient relationship |
| two-way communication | a form of communication that requires that both the sender and the receiver participate equally in the interaction |
| unassertive communication | a style of communication in which the sender sacrifices legitimate personal rights to meet the needs of the receiver, often resulting in feelings of resentment |
| verbal communication | a form of communication that involves the use of spoken or written words or symbol |
