| A | B |
|---|
| Nonverbal communication | Symbolic behaviors and no words |
| Ambiguous | Open to interpretation |
| Contextual | Depends on situation |
| Subconscious | Level we aren't aware of |
| Confidence | Believe in yourself |
| Poise | Read a situation and act appropriately |
| Assertiveness | Strong sense of purpose |
| Immediacy | Approachable and open |
| Pitch | Highness or lowness of sound of your voice |
| Volume | Clear sounding of words |
| Tone | Vocal quality - Shrill, rich, mellow, weak |
| Rate | How fast or slow you talk |
| Tempo | Rhythmic quality of speech |
| Personal appearance | Dress and Grooming - First impressions last! |
| Kinesics | Use of body to communicate |
| Gait | The way you walk |
| Gesture | Movement of any part of the body that reinforces a message |
| Facial communication | Using eye or facial movement to reinforce a message |
| Spatial communication | Using space appropriately for a given situation |
| Time communication | Using time appropriately for a given situation |
