| A | B |
|---|
| CS Reps | Takes aproximately 1600 calls per day |
| Quality Monitor | Reviews and coaches on Phone calls |
| Secretary | Organizes meetings / office supplies |
| CSA's | Outgoing faxes/ CSM calls/ Test delays |
| Operator | Transfers calls / Greeter |
| New Hire trainer | Developes training Modules / Writes and Reviews Procedures |
| Floor Trainer | Continuing Education / EIT Training |
| Medical Technologists | Liason to Technical Sections / Complex Technical Questions |
| Problem Resolution Specialists | Escalated calls / QA's / Research complex issues |
| Workflow Coordinator | Team leader/ Productivity / Daily monitoring and support |
| Lead | Employee Admin. duties / back up to Operations Supervisor |
| IT Analyst | Software Support / New Tools Evaluation |
| Workforce Analyst | Schedules offline activities and meetings / Creates Schedules |
| Training Supervisor | Curriculum developer / Incahrge of Trainers and Trainees |
| Operations Supervisor | Site visits / QA indicators |
