| A | B |
|---|
| Mission Statement | presents goals, strategic intent, and business direction for a company. |
| Ethics | defined as a person’s motivation based on his or her ideas or right and wrong. |
| Code of ethics | is a set of rules governing the behavior of all members of an organization. |
| Organizational structure | is the classifications of authority used by management within an organization’s structure. |
| Classification of Authority | the distinction among managers in terms of authority and responsibility is expressed as levels of management. |
| intermediate level | Another term used for middle level management |
| Top-level management | usually consist of the president or chief executive officer (CEO) and vice president(s) |
| Middle-level management | usually is comprised of the division heads, sometimes called regional heads, or area heads or chiefs |
| Supervisory-level management | generally consist of the department heads or functional managers. |
| Staff positions | are those directly involved in the day-to-day operations such as vice president, production supervisors, or department heads. |
| Participatory Management | is forming project teams to bring together employees with the talents needed to work on a specific project. |
| Organizational Chart | is a graphic illustration of the formal structure of an organization. |
| Assistant | is a generic term that is being used more and more to denote an employee who performs all types of basic office functions. |
| Executive assistant | denotes an office professional who works for one or more mangers |
| Receptionist | is a person who supports management at all levels and usually greets the public and answers the phones. |
| Routine Functions | require minimal original thinking, ex. Filing (including document storage and retrieval for electronic record keeping), photocopying, coordinating, direct mailings, and keeping logs. |
| Technical Functions | require judgment and advanced office skills, such as high level of document preparation and proficiency using various software applications. |
| Analytical Functions | require critical and creative thinking and decision making, such as creating and analyzing reports, planning meetings and special events, working with vendors and suppliers. |
| Interpersonal Functions | require judgment, analytical (decision-making) and people skills, such as coordinating a team project. |
| Managerial Functions | require planning (analytical), organizing (analytical), measuring (analytical), and using Internet/intranet and communications for research, interviewing, orienting, supervising, and motivating other staff (interpersonal communications) |
| Telecommuting | When personnel have the opportunity to work from home or form other remote locations connected to the office via computer. |
| Virtual Assistant | independent entrepreneurs that work from their fully equipped home offices to assist other entrepreneurs or companies with certain tasks. |
| Ergonomics | is the science of fitting the workplace to meet the physical and psychological needs of the employee. |
