| A | B |
| Human Services | All those services designed or avail-able to help people who are having difficulty with life and its stress |
| Human Service Worker | a trained entry level professional providing uniuely designed interventions for individuals |
| Human Service Integration Concept | Sometimes called the Umbrella Agency Concept, this view of human service delivery emphasises putting all services under one organization. |
| Generic Human Services Concept | Adds to the integration model a focus on the types of methods and technologies used to help people in need. |
| Three Features of Human Service Integration Concept | Comprehensiveness of services; decentralized facilities located in areas of high population density; administration that supports continuity of care from one service element to the next without duplication of services; |
| Four Models o Integration Concept | Information and referral center; diagnostic center; one step multiservice center; a linked comprehensive network. |
| The Great Melting Pot | Description of the people of the United States. |
| Social Policy | refers to principles, guidelines and concepts that guide a society's actions towards it members. |
| Official Policy | Social Policy is the policy that is espoused by the majority, experts and the ruyle makers |
| De Facto Policy | The Official Policy in action as it really plays out at the local level. |