| A | B |
|---|
| interpersonal skills | display of friendliness and sensitivity to needs of others through communication and listening |
| team | a small group of people working together for a common purpose |
| quality | a committment by everyone in the organization to exceed customer expectations |
| Gantt Chart | a graph that shows the steps of a task divided across a timeline |
| functional team | a team of workers with similar skills and experts usually from the same department |
| cross-functional team | a team of workers from different areas within a company who are assigned to work on a specific project |
| multifunctional team | a team of cross-trained workers who can perform the duties of all other members on the team |
| self-directed team | a work team that has been given full responsibility for carrying out the assignment |
| goal | whatever a person wants to attain |
| problem | the differences between reality and expectations |
| problem solving | the process of making an expectation a reality |
| brainstorming | a group technique used to develop many ideas in a short time |
| compromise | when opposing sides give up something of value to help solve a problem |
| consensus | full acceptance and support for a decision by all members of a group |
| conflict | a hostile situation resulting from opposing views |
