| A | B |
|---|
| accountability | Willingness to take credit and blame for actions |
| conflict | A clash between hostile or opposing elements, ideas or forces |
| verbal | Communicating with words |
| ethics | The principles of conduct that govern a group or society |
| tact | The ability to say and do things in a way that will not offend other people |
| integrity | Following a strict code of conduct or standard of values uct or standard |
| diversity | Variety; positive result of differences in people working together |
| constructive criticism | Criticism presented in a way that can help you learn and grow |
| etiquette | Having good manners in your dealings with people |
| leadership | Inspiring and influencing others |
| initiative | Doing what needs to be done and doing it without being told |
| non-verbal communication | Communicating without the use of words |
| memo | Informal correspondence written within an organization |
| professionalism | Handling problems and criticism gracefully and maturely |
| Sexual Harassment | Any unwelcome behavior of a sexual nature |
| punctual | Being on time |
| cross-functional team | People from different departments/areas working together |
| functional team | People from one department/area working together |
| Civil Rights Act of 1964 | Strong legal governmental tool to prevent job discrimination |
| conflict resolution | A problem solving strategy for settling disputes |
