| A | B |
|---|
| a social worker with a degree in political science who, at the age of 50, began lecturing and writing about management and working extensively as a consultant for business and government leaders in the United States and Europe | Mary Parker Follett |
| Follett is known for developing ideas regarding | conflict and coordination |
| one of Follett’s most important contributions | Constructive conflict |
| Unlike most people, then and now, who view conflict as bad, Follett believed that conflict could be | a good thing |
| Three Ways to Deal With Conflict (according to Follett) | Domination, compromise, Integration |
| Follett's 4 Principles of Importance of Coordination in Organizations | 1. Coordination as the reciprocal relating of all the factors in a situation. 2. Coordination by direct contact of the responsible people concern. 3. Coordination in the early stages. 4. Coordination as a continuing process. |
