| A | B |
| Mission/vision statement | STATEMENT of group goal and HOW to reach it |
| empathetic listening | another's view, intent to understand |
| active listening | supportive body language |
| mirroring | repeating in your words |
| body language | method of communication used MOST |
| Radio use | depress button 2 seconds BEFORE talking |
| phonetic alphabet | more understandable |
| 10 codes | cut and clarify |
| simplex radio system | only one person can talk at a time |
| superfluous | unnecessary |
| UHF | ultra high frequency BAND |
| GMRS that require license | 1-7, 15-22 |
| FRS | low watt, low power |
| TX | transmit |
| President Johnson | War on Crime |
| PASS | Pull, Aim, Squeeze, Sweep |
| ordinary combustibles, wood, paper | A |
| flammable liquids, gas, paint | B |
| electrical | C |
| flammable metals | D |
| 1st thing to do when fighting electrical fire | cut the power |
| changed criminal justice system | civil rights movement,rise in crime, Vietnam war |