| A | B |
|---|
| Good | physical object that is purchased |
| service | action that is performed for someone's benefit |
| retailer | one who sells goods and or services directly to consumers |
| marketplace | any place where goods and services are available to the general public |
| merchandise | a product or physical item purchased |
| consumable product | product that typically provides a single use or period of use and is destroyed or dissapears as the consumer enjoys the product |
| durable product | product that lasts for a long period of time and continues to be available to the consumer for more than a single use |
| warranty | guarantee that a product is in good working order and will give good service for a reasonable amount of time. |
| full warranty | warranty with no specific limitations |
| limited warranty | states specifically what limitations are |
| consumer advocate | person or organization that works on behalf of consumers. |
| consumer action panel | group formed by a trade association to address consumer complaints |
