| A | B |
|---|
| Benchmarking | “Comparison of an organization’s performance to the performance of other organizations” |
| Cause-and-effect (associative) forecasting | “Forecasting assumes that one or more factors are related to demand and that the relationship between cause and effect can be used to estimate future demand” |
| Collaborative planning | “forecasting and replenishment |
| Customer Satisfaction | “Compares a customer’s actual experience with the expected experience |
| Customer service | “Strives to keep customers happy and creates in the customer’s mind the perception of an organization that is easy to do business with.” |
| Demand Management | “The creation across the supply chain and its markets of a coordinated flow of demand. A key component is demand forecasting.” |
| Judgmental forecasting | “Using judgment or intuition and is preferred in situations where there is limited or no historical data such as with a new product introduction. Techniques include surveys and the analog technique.” |
| Make-to-order | “When finished goods are produced after receiving a customer order.” |
| Make-to-stock | “When finished goods are produced prior to receiving a customer order.” |
| Order cycle | “The time from when a customer places an order to when the goods are received.” |
| Order delivery | “Refers to the time from when a transportation carrier picks up the shipment until it is received by the customer.” |
| Order fill rate | “The percentage of orders that can be completely and immediately filled from existing stock” |
| Order management | “Refers to management of the various activities associated with the order cycle which is replenishment cycle or lead time.” |
| Order picking and assembly | “Includes all activities from when an appropriate location is authorized to fill the order until goods are loaded aboard an outbound carrier.” |
| Order Processing | “Refers to the time from when the seller receives an order until an appropriate location such as a warehouse is authorized to fill the order.” |
| Order transmittal | “Refers to the time from when the customer places an order until the seller receives the order.” |
| Order triage | Refers to classifying orders according to preestablished guidelines so that a company can prioritize how orders should be filled. |
| Pick-to-light technology | In which orders to be picked are identified by lights placed on shelves or racks. The worker simply follows the lights from pick to pick |
| Services recovery | Refer to a process for returning a customer to a state of satisfaction after a service or product has failed to live up to expectations. |
| Time series forecasting | A group of forecasting techniques that is based on the idea that future demand is solely dependent on past demand. |
| Transit time | The elapsed time from when an order is picked up by a transportation carrier until it is received by the customer. |
