| A | B |
|---|
| The people who are responsible for an organization needs leadership skills in order to the organization to be effective. | True |
| Managers today have total authority over the employees in a business. | False |
| Human Relations refers to how well people get along together. | True |
| Supervisors can get by without leadership skills sinc ethey are at the lowest level of management. | False |
| Effective leaders encourage others to share ideas, experiences, and opinions. | True |
| Position Power is based on the ability to control resources, rewards, and punishments. | False |
| Dependability is an important leadership characteristic. | True |
| A manager that can get others to do what he or she wants, is an effective manager. | False |
| A person has position power if others identify with and want to be accepted by him or her. | False |
| Managers are the only people who have power in an organization. | False |
| Expert and Identity power come from a manager's position in the company. | False |
| Human relations skills are considered to be as important to the success of a business as the ability to make decisions or operate a piece of machinery. | True |
| Managers should attempt to match job tasks with the needs and interests of employees. | True |
| Managers should treat all employees in the same way. | False |
| The ability to influence individuals and groupos to achieve organizational goals is | leadership |
| When leaders have ambition and persistence in reaching goals, they are demonstrating | initiative |
| The ability to control behavior in an organization is known as | power |
| Expert power is given to people | who are considered the most knowledgeable |
| The two types of power given to managers by their employees are | expert and identity |
| What are the 5 important human relations skills that managers need? | 1) self understanding; 2) understanding of others; 3) communication; 4) team building; 5) job satisfaction |
| Manager who are able to get people to work well together to accomplish the goals of an organization are using | team building |
| Management and leadership mean the same thing. | False |
| Managers who are able to earn the respect and cooperation of employees are known as leaders. | True |
| Leaders can be effective without good human relations skills. | False |
| Relationships are important for managers because they are responsible for getting work done through others. | True |
| Effective leaders are born with the necessary skills; the skills cannot be learned. | False |
| One of the most important responsibilities of a manager is to create an atmosphere that enourages employees to do their best work to make the business successful. | True |
| ny manager who is able to get employees to do what he or she wants is an effective leader. | False |
| Power is the ability to control behavior. | True |
| The types of power that are NOT related to leadership characteristics are position and reward power. | True |
| Managers are the only people in an organization who need leadership skills. | False |
| The manager who understands the needs of employees will be a better manager. | True |
| Most people who work at a job for a reasonable length of time are not totally satisfied or dissatisfied with their job. | True |
| Managers should make job assignments based on seniority rather than by matching the job to the needs and interests of the employee. | False |
| Leaders .... | earn the respect and cooperation of the employees. |
| The ability to influence individuals and groups to achieve organizational goals is | leadership |
| Two managers who possess the same leadership qualities will probably respond to a specific situation in.. | different ways |
| Leaders who can see all sides of a problem and no make biased judgments or statements are said to possess ... | objectivity |
| Leaders have amibition and persistance in reaching goals. They are self-starters who plan what they want to do and then do it. This leadership trait is.. | initiative |
| The type of power that result's from the manager's knowledge and skills is ____ power. | expert |
| When managers increase employee's salaries when they meet the goals established for them, what type of power are the manager's using? | Reward |
| A type of often invested in experienced or well-liked employees | identity |
| What type of powers are granted to managers by employees because the employees determine the managers worthy of it? | expert and identity |
