| A | B |
|---|
| service approach method | the salesperson asks the customer if he or she needs assistance |
| greeting approach method | the salesperson welcomes the customer to the store |
| merchandise approach method | the salesperson makes a comment or asks a question about a product in which the customer shows interest |
| nonverbal communication | expressing yourself through body language |
| open-ended questions | questions that require more than a yes or no answer; survey questions that asks respondents to construct their own response |
