| A | B |
|---|
| organizational culture | a firm's shared values, beliefs, traditions, philosophies, rules, and role models for behavior |
| structure | the arangement or relationship of positions within an organization |
| specialization | the division of labor into small specific tasks and the assignment of employees to do a single task |
| departmentalization | grouping of similar jobs into units ufually called departments |
| functional departmentalization | grouping of jobs with similar activities such as finance and marketing |
| product departmentalization | organization of jobs according to the products created or sold |
| geographical departmentalization | grouping of jobs according to the location such as region or state |
| customer departmentalization | arrangement of jobs around customer needs such as business travelers and leisure travelers |
| responsibility | obligation to perform assigned tasks properly |
| accountability | principle that employees who accept an assignment must answer to a superior for the outcome |
| centralized organization | structure in which authority is concentrated at the top |
| decentralized organization | organization in which decision making is delegated as far down the chain of command as possible |
| organizational layers | levels of management in an organization |
| flat organization | organization where managers supervise large numbers of people and go thru fewer people to make decisions |
| tall organization | an organization where managers supervises few people and goes thru a chain of command to make decisions |
| group | two or more people communicating and sharing to reach a common goal |
| team | a small group whose members have complementary skills, a common purposes /goals and holds themselves mutually accountable |
| committee | a permanent formal group that performs a specific task |
| task force | temporary group for employees responsible for bringing about a particular change |
