| A | B |
|---|
| closing the sale | The process of obtaining a positive agreement from the customer to buy. |
| buying signals | The things customers do or say to indicate a readiness to buy. |
| trial close | An initial effort to close a sale. |
| which close | A method of closing a sale that encourages a customer to make a decision between two items. |
| standing-room-only close | A method of closing a sale that is used when a product is in short supply or when the price will be going up in the near future. |
| direct close | A closing method in which a salesperson asks for the sale. |
| service close | A way to close a sale in which a salesperson explains services that overcome obstacles or problems. |
| suggestion selling | A method of selling in shich the salesperson recommends additional goods or services to the customer. |
| customer relationship management (CRM) | Identifying and understanding customers to form a strong, long-lasting relationship. |
