| A | B |
|---|
| Commission | payment based on a percentage of the dollar amount of sales made by a salesperson. |
| Compensation | payment and benefits for work accomplished |
| Customer-Oriented Selling | An approach that involves meeitng and exceeding customer expectations by making customers feel important, identifying their needs, and finding solutions to best fulfill those needs. |
| Hangtags | Removable cardboard or heavy paper "signs" that are attached to the insides of garments to provide product information. |
| Incentives | Contest, prizes, rewards, honors, merchandise and cash bonus awards, days off, trops, and profitsharing opportunities used to motivate salespeople. |
| Labels | Small pieces of ribbon or cloth that are permanently attached to the insides of garments to provide product information. |
| organizational climate | The feeling that employees have about their oppunities, value, and rewards for good performance within the business. |
| Packaging | the covering, wrapper, or container in which some items are placed. |
| Personal selling | Personalized, two-way communication between the sales person and the customer in the process of exchanging merchandise for money or credit. |
| Personal shopper | an employee who assists customers with a level of individualized attention and service beyond what a retail sales associate would offer. |
| Receiving merchandise | The actual exchange of goods between the vendor's transporting agent and the retailer. |
| Returns to vendors. | Goods that are shipped back to a supplier by a store. |
| Salary | Payment based on a fixed dollar amount for a specified period. |
| Sales Associate | A skilluful retail employee who uses creative selling skills to influence customer's prchasing decisions and who usually work in high service retail department and specialty stores. |
| Sales Clerk | An order-taker who may stand behind a counter to ring up sales and who is usually employed by stores that sell lower-priced merchandise. |
| Sales Quota | The projected volume of sales ( units or dollars) assigned to a department or person for a time period. |
| Stockkeeping | Receiving, preparing, and protecting merchandise against damage or theft, and participating in maintaining store or department inventory. |
| Wage | Payment based on a set rate per hour for the number of hours worked. |
