| A | B |
|---|
| Active Listening | Providing the spaeaker with feedback that indicates the message is being received and is understood. |
| Agreement | A specific commitment made by a person or a group of people. |
| Benefits | Added compensation other than money that an employer gices his/her employees. |
| Business Ethics | Applying principles of right and wrong to workplace situations. |
| Code of Ethics | A systematic set of rules and procedures used to guide the behavior of an individual, a business, or a culture. |
| Consensus | A collective agreement reached by the members of a group. |
| Consequences | The results of an action. |
| Employee Duties | The obligations of an employee to fufill the job responsibilities and give the employer a fair days work for the pay ended. |
| Employee Rights | The entitlement of an employee to ewual opportunity, fair pay, and safe working conditions. |
| Ethics | Guidelines for human behavior; the study of moral choices and values. |
| Morals | Recognizing the difference between right and wrong, then choosing what is right. |
| Nonberbal Communication | The ability to convey messages without using words. |
| Open-Ended Question | A question that requires more than a yes or no response. |
| Positive Climate | A work enviroment that fosters positive productivity, quality work, worklace values, commitment to ezcellence, constructive criticism, encouragement for growth, and continuing education. |
| Soft Skills | A mix of necessary iterpersonal skills and business skills that a successful person develops and nurtures. |
| Standards | Accepted levels of behavior to which individual behavior is compared. |
| Teamwork | The good working relationship among employees resulting from combined support, leadership, and cooperation. |
| Utility Principle | The idea that the right action is the one that is best for everyone involved, not just for one idividual. |
| Verbal Communication | The ability to convey messages with the use of words. |
| Virtues | Positive traits, such as loyalty, respect, honesty, and compassion, found within a person. |
