| A | B |
|---|
| Function of library work | Reference |
| Opportunities of reference | Draw upon world's resources |
| Challenge of reference | Patrons and their questions |
| Duties of reference | Aid readers, provide materials |
| Characteristics of our Library Community | Work in our county but live in another |
| Variety of questions people ask | School and work related, how-to |
| Library only has books | Misconception |
| Average patron does not ask for what he truly needs | Basic truth of reference |
| first contact with patron needs to be | pleasant |
| I'm trying to find out if you are nice | The purpose of patron's first question |
| Things that hinder asking the "real" question | Lack of education, or feeling silly |
| Reference Process | Encourage patron to use the library to answer questions |
