| A | B |
|---|
| reward power | the ability to repay others to exchange for complying with a given direction |
| coercive power | the ability to force others to do something by punishing them if they do not comply |
| expert power | held by a person who knows the most about the work that must be done |
| informational power | held by individuals who have access to needed information. |
| referent power | the influence held by someone who is respected, liked, or otherwise admired by his or her followers. |
| legitimate power | the power assigned to someone who holds a particular position, office, or title |
| power | the ability of one person to get others to behave in a particular way or to carry out certain actions |
| resistance | force generated within a person that keeps him or her from accepting another's use of power. |
