| A | B |
|---|
| good | a physical object that is purchased |
| service | an action that is performed for someone's benefit (i.e. car repair) |
| retailer | one who sells goods and services directly to consumers |
| marketplace | all retailers' goods and services available to the general public |
| merchandise | a product or physical item purchased |
| consumable product | product that typically provides a single use or period of use and is destroyed or disappears as consumer enjoys product |
| durable product | product that lasts for long period of time and continues to be available to consumer for more than a single use |
| warranty | guarantee that product is in good working order and will give good service for reasonable amount of time |
| full warranty | guarantee for product that has no specific limitations |
| limited warranty | guarantee for product that states what the limitations of the guarantee covers |
| government agency | an organization that operates as part of state or federal government |
| merchant services | any helps provided to consumers by comparies/stores/businesses |
| consumer affairs department | department of business that communicates with customers about their rights and needs as consumers |
| consumer advocate | person or organization that works on behalf of consumer's interests and rights |
| Better Business Bureau | nonprofit organization sponsored by private businesses that attempts to settle consumer complaints against local businesses |
| consumer action panel | group formed by a trade association to address consumer complaints |
