| A | B |
| getting along with others | human relations |
| work to achieve a common goal | teamwork |
| being approachable | friendly |
| Polite, considerate behavior | Courtesy |
| honest and fair | ethical behavior |
| taking responsibility w/o being asked | initiative |
| upbeat disposition | attitude |
| recognize your strenghts/weaknesses | self awareness |
| Able to adjust | willingness to change |
| recognizing your self worth | self esteem |
| relating to other's feelings | empathy |
| standing up for your rights | assertiveness |
| Meeting a deadline | time management |
| Plan to increase sales | goal setting |
| employee learns how to do task | training |
| readjust goals | establishing goals |
| temporarily reassigning your responsibilities | delegating responsibilities |
| Mgr. assesses employee's accomplishments | performance evaluation |
| boss has open door policy | communication |
| readers panel provides feedback | communication |
| mgr.'s name & # on receipt | communication |
| Skater agrees to quality performance | delegating/accepting responsibility |