| A | B |
|---|
| Services ansd Population | High level description of the service and Employee/Customer population to be supported |
| Service Requirements | Description of the specific services to be provided |
| Data, Reports and Interfaces | Description of required reports and interfaces |
| Compliance Services | Compliance and government reporting services |
| Service Center | How services are to be provided to Employee/Customers |
| Employee/Customer communication | Services required to produce, print, fulfill and distribute materials to Employee/Customers |
| Implementation Services | Services to be provided as part of the implementation process |
| Miscellaneous Services | Other services required including (e.g. records retention, disaster recovery) |
| Ad hoc Services | Other services necessary to support the process |
