| A | B |
|---|
| Outsourcing | When a company hires another company to handle some of the tasks related to the creation and maintenance of a web site. |
| Job Displacement | Due to changes in the market place, the demand for certain job types is decreased and in some instances become "obsolete" or unnecessary. |
| Intermediaries | Refers to the "middlemen" that exist in the value chain between the manufacture of the product and its delivery to the buyer. |
| Dis-intermediation | When a segment of the value chain becomes unnecessary or is replaced by another intermediary. |
| Database Software | A collection of data records with fields such as names, addresses, etc. |
| SQL | The standardized language used to request information from a database. |
| Dynamic online catalog | Employs a sophisticated database software that quickly retrieves and updates data such as inventory availability. |
| Storefront Software Packages | Fully integrated software packages that provide users with all of the tools necessary to create an e-commerce site. |
| Security Software | Software that provides protection for both merchant and customer data. |
| Encryption software | Software that scrambles data into a secret code that can only be broken by complicated mathematical algorithms. |
| Firewall software | Software that surrounds an Intranet to prevent unauthorized access by examining each message or request that enters and exits the Intranet, then blocks messages or requests that do not conform to specific criteria. |
| Digital certificates | Certificates that verify that the sender of a message is who he or she claims to be, and provides the person who receives the message with the public key required to encrypt a reply. |
| SAN | A network that exists exclusively to provide storage for the massive amount of data entailed in an e-Commerce business. |
| ISP | Connects a computer to the Internet |
| ASP | A company that offers individuals or enterprises access over the Internet to application programs and related services that would otherwise have to be located in their own personal or enterprise computers. |
| CSP | A company that offers technical services to e-businesses engaged in e-Commerce. |
| Liquation Broker | Independent third-party firms that find buyers for the unwanted inventory of another firm. |
| E-services | The methods that a company uses to provide customer service directly from its Web site. |
| Brick & mortar | Retail location in the "real world." The traditional storefront! |
| Click & mortar | Companies that sell products or services in both the "real" world and online. |
