| A | B |
| Agenda | A list of items to be discussed or acted upon, prepared before meetings, events, and conferences. |
| Alignment | The arrangement of text and objects on a page. |
| Block style | A letter format in which all lines begin at the left margin. |
| Brochure | Used to provide information, educate, or advertise a specific top or product. |
| Business card | A publication that contains contact information for a business or individual. |
| Business documents | Formats and methods of communication used in business. |
| Business letter | A form of communication used to convey a formal message to one or more parties. |
| Comments | A feature used to add editorial remarks to a document. |
| Design Principles | Rules for creating effective publications. |
| Flyer | Used to advertise a one-time upcoming event. |
| Font scheme | The font style, size, and effects applied to a document. |
| Format painter | A feature that allows a user to copy the format of text to other areas in a document. |
| Graphics | Clip-art and photographic images within a document. |
| Itinerary | Used to indicate travel arrangements. |
| Letterhead stationary | A type of paper that uses an informational heading at the top and sometimes the bottom of the page. |
| Macros | Tools that allow a user to program repetitive tasks into the computer’s memory so that they can be quickly accomplished. |
| Mail merge | A feature that allows a user to create mass mailings of letters, mailing labels, and other documents and personalize the information in each. |
| Memo | A form of communication used within an office, business, or organization. |
| Minutes | Used to describe the discussions, decisions, and actions that occurred during a business meeting. |
| Open punctuation | A punctuation style that means there is no punctuation after the salutation or complementary close. |
| Modified block | A letter format in which the date and closure are keyed at center point (usually 6 tabs). |
| Newsletter | Used to provide informational updates to a specific club, group, or organization on a regular basis. |
| Mixed punctuation | A punctuation style that means that a colon is keyed after the salutation and a comma after the complimentary close. |
| Parenthetical citations | A type of reference that is keyed immediately following a quote or referenced source in the body of a report. |
| Personal Business Letter | Correspondence between an individual and another individual or a corporate entity. |
| Research report | A multi-page document that usually contains several sub-topics of information related to one main topic. |
| Resume | A brief and accurate summary of educational and world experiences used when applying for a job. |
| Search and Replace | A feature that allows global edits to a document. |
| Software Support Features | Tools inherent in a software package that add efficiency and reduce unnecessary duplication of repetitive tasks in document processing. |
| Table of Contents | Accompanies a report, document, or manuscript to list the topics and subtopics in the order in which they occur. |
| Template | A feature used to automate the creation of documents that contains fields that are completed by the user. |
| Thesaurus | A feature for finding a synonym, or a word with a similar meaning, for a word in your document. |
| Track changes | A feature used when editing documents that allows the user and other editors to view changes that have been made to the document. |
| White space | The negative or blank space in a publication. |
| Wizard | A feature used to automate the creation of documents that uses a template and adds helpful prompts for the user. |