| A | B |
|---|
| Stereotyping | labeling of every person in a group based on a preconceived idea as to what the group represents |
| Logical Appeal | providing an audience with sequence and analysis in organization and factual evidence to prove a point |
| Rhetoric | the art of speaking effectively |
| Orator | a person who delivers oratory and uses words effectively |
| Emotional Appeal | arousing an audience’s feelings to “strike a chord” with them |
| Intrapersonal Communication | the ability to conduct an inner dialogue and to access one’s own thoughts, feelings, and reactions |
| Message | that which is sent or said |
| Oral Communication | any communication that is spoken |
| Dialogue | conversation |
| Motivation | a need or desire that causes a person to act |
| Feedback | words, body language, and symbols communicated by the receiver that responds to the sender’s message |
| Communication | the process of sending and receiving messages, which occurs whenever we express ourselves in a manner that is clearly understood |
| Symbol | anything that stands for an idea and is used for communication; represent something else by association and includes both nonverbal and verbal communication |
| Written Communication | any communication that must be read |
| Nonverbal Communication | facial expressions or body movements that express one’s ideas about a person, situation, or idea |
| Interpersonal Communication | a form of communication which takes place when messages are transmitted between 2 or more people |
| Ethical Appeal | conveying a strong sense of honesty, integrity, and ethics to an audience |
| Receiver | the person who intercepts a message and then decodes or interprets it |
| Communication Barrier | an obstacle that gets in the way of effective communication |
| Oratory | the art or study of public speaking |
| Sender | one who starts the communication process by transmitting a message |
| Confidence | the feeling you have when you believe that you are capable of handling a situation successfully |
| Communication Apprehension | fear of speaking, generally in public situations |
| Phobia | a persistent, irrational fear |
| Fear | a normal, biological process by which we secure the energy necessary to do a job that might potentially result in physical and/or psychological injury |
| Performance Anxiety | an extreme fear of audiences |
| Stage Fright | extreme fear of audiences; another name for performance anxiety |
| Perception | how you see things, including how you gain an awareness and understanding of a person, an idea, or a situation |
| Self-Esteem | self-confidence |
| Content | the relevant message of a speech, and the facts and pertinent evidence that give it credibility |
| Organization | the logical format and sequence of a speech |
| Notes | ideas of a speech put in a brief, directed formal; notes act as a memory springboard |
| Friendliness | conveying a warm, congenial, likable attitude |
| Impression | how your audience perceives you, including how you are dressed and groomed |
| Dedication | willingness to spend time and effort to practice and develop a skill |
| Empathy | a sincere understanding of the feelings, thoughts, and motives of others |
| Common Ground | a point or situation at which differing parties can agree or empathize with each other |
| Newness | originality; taking a different slant or approaching a topic in a unique way |
| Conviction | belief and confidence in one’s own words and principles |
