| A | B |
|---|
| business letter | a letter written by an individual representing a business firm |
| personal-business letter | a letter written by an individual representing himself or herself |
| block format | all parts of the letter begin at the left margin |
| return address | the address of the person writing the letter and is keyed above the date |
| signature line | the type name of the person signing the letter |
| Complimentary close | examples: sincerely, truly yours, in regards |
| salutation | greeting: To Whom it May Concern, Dear, Ladies and Gentlemen |
| inside address | the address of the person receiving the letter |
| quadruple space | four enters after the date and closing |
| double space | after each part except between the signature line and the title line |
| body | the message part of the letter |
| top margin | 2" |
| side margin | 1" |
| bottom margin | about 1" |
| reference initials | someone other than the originator of the letter keyed |
| attachment | document attached to a letter |
| enclosure | document is not attached to a letter |
| select text | highlight |
| cut | removes selected text from the current location |
| paste | places it at another location |
| copy | copies the selected text so it can be placed in another location |
| center page | center lines of text between the top and bottom margins of the page |
