| A | B |
|---|
| document | Steps a technician uses to solve a problem: To recore the relevant information. For a technician, this would be recording each troubleshooting job: what the problem was, how it was fixed, and other helpful information |
| escalate | Process used when person assigned to repair a problem is not able to get the job done, such as sending the problem to someone else |
| field replaceable unit (FRU) | a fancy way to say spare parts - when ging to a job site or workstation |
| identify the problem | To question the user and find out what has been changed recently or is no longer working properly.(One of the steps a technician uses to solve a problem.) |
| incident report | Record of the details of an accident, including what happened and where it happened |
| computing process | Four prats of a computer's operation: input, processing, output, and storage |
| tech toolkit | Tools a PC tech should never be without, including a Phillips-head screwdriver, a pair of tweezers, a flat-head screwdriver, a hemostat, a Torx wrench, a parts retrieve, and a nut driver or two |
| test the theory | Attempt to resolve the issue by either confirming the theory and learning what needs to be done to fix the problem, or by not confirming the theory and forming a new one or escalating. (One of the steps a technician uses to solve a problem.) |
| theory of probable cause | One possible reason why something is not working; a guess |
| verify | Making sure that a problem has been resoulved and will not return. (One of the steps a technician uses to solve a problem.) |
| stream loading | Process a program uses to constantly download updated information |
