Java Games: Flashcards, matching, concentration, and word search.

CM Ch 27: The Complete PC Tech - Matching, Flashcards, Concentration, Word Search

documentSteps a technician uses to solve a problem: To recore the relevant information. For a technician, this would be recording each troubleshooting job: what the problem was, how it was fixed, and other helpful information
escalateProcess used when person assigned to repair a problem is not able to get the job done, such as sending the problem to someone else
field replaceable unit (FRU)a fancy way to say spare parts - when ging to a job site or workstation
identify the problemTo question the user and find out what has been changed recently or is no longer working properly.(One of the steps a technician uses to solve a problem.)
incident reportRecord of the details of an accident, including what happened and where it happened
computing processFour prats of a computer's operation: input, processing, output, and storage
tech toolkitTools a PC tech should never be without, including a Phillips-head screwdriver, a pair of tweezers, a flat-head screwdriver, a hemostat, a Torx wrench, a parts retrieve, and a nut driver or two
test the theoryAttempt to resolve the issue by either confirming the theory and learning what needs to be done to fix the problem, or by not confirming the theory and forming a new one or escalating. (One of the steps a technician uses to solve a problem.)
theory of probable causeOne possible reason why something is not working; a guess
verifyMaking sure that a problem has been resoulved and will not return. (One of the steps a technician uses to solve a problem.)
stream loadingProcess a program uses to constantly download updated information

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