| A | B |
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| standards | statements that specify a product’s size, contents, and/or quality; used as a basis for comparing or judging goods or services |
| grades | ratings assigned to products that tell to what extent standards |
| warranty | a defined promise made by the seller to the consumer that the seller will repair or replace a product that does not perform as expected |
| express warranty | Defined as promises, written or oral, expressed in a specific statement concerning the quality of the product |
| implied warranty | Defined as an unwritten, unstated warranty understood by the consumer and the seller that a product will perform as expected |
| full warranty | Defined as warranties that cover the entire product |
| limited warranty | Defined as warranties that do not contain the provisions of full warranties, may cover only certain repairs or specific parts |
| guarentee | a promise made by the seller to the consumer that the seller will refund the consumer’s purchase price if the product doesn’t perform as expected. |
| Magnuson-moss warranty act of 1975 | provides guidelines for businesses offering warranties and guarantees with their product. |
| product liability | the area of law in which manufacturers, distributors, suppliers, retailers, and others who make products available to the public are held responsible for the injuries those products cause. |
| product recall | a request to return to the maker a batch or an entire production run of a product, usually due to the discovery of safety issues and is an effort to rlimit liability. |
| US Coast Guard | The agency that monitors Marine vehicles and related products (e.g. boats, personal watercraft, life jackets) |
| Consumer Product Safety Commision (CPSC) | The agency that monitors iteam such as toys, household goods, bicycles, off-road vehicles, etc.) |
| Environmental Protection Agency (EPA) | The agency responsible for pesticides, fertilizers, and anything harmful to the environment |
| Federal Aviation Administration (FAA) | The agancy that monitors aircraft |
| Food and Drug Administration (FDA) | The agency that monitors Food, pharmaceutical drugs, health supplements, cosmetics. |
| United States Department of Agriculture (USDA) | The agency responsible for Meat, poultry, eggs. |
| National Highway Traffic Safety Administration (NHTSA) | The agency that monitors On-road vehicles and related products (e.g. cars, trucks, vans, recreational vehicles, motorcycles, tires, motorcycle helmets, children's safety seats) |
