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| The managers name, store phone number, and the ocmpany website were included on each receipt to encourage customer feedback. In addition, customers were offered free food as an incentive to participate in on-line surveys evaluating their dining experience. This describes which factor that facilitates successful teamwork? | communication |
| The sports equipment company needed to adjust its sales goals due to increased global competition. Department managers met with the owners to share their information and offer recommendations for hte revised sales goals. This describes which factor that facilitates successful reamwork? | establishing goals |
| Getting along with co-workers is important to productivity and morale. This concept is known as: | human relations |
| Account represenatives from Adams Outdoor Advertising company had to adjust to a different business enviroment after the Hornets, one of their major clients, relocated to New Orleans. Being able to adjust is a personal trait known as: | Willingness to change |
| After losing two major accounts to a competitor Kelly began doubting her sales ability. She needed to recognize her personal worth and maintain her self-respect. To be successful in a business enviroment, she needed to imporve her : | self-esteem |
| Wes is a very successful account represenative for the Carolina Hurricanes. He is very motivated and takes on additional responsibility without being asked. These described traits are part of: | initiative |
| Since Jimmy was being temporarily assigned overseas, he outlined the new assignments for the division managers at the meeting. Jimmy was confident these managers would fulfill the duties of his position. This describes which factor that facilitates successful teamwork? | delegating responsibility |
| As a former college and professional athlete, Coach Padgett related to the stress and anexiety felt by many of his student athletes. Which personal trait helped the coach be more effective in his work? | empathy |
| Ken opened his marketing consultant business in a rapidly growing community. His long-term plans included increasing client billings 30% within five years. Ken is exhibiting which personal trait? | goal-setting |
| On her first day as a department head, Erin established an "open door" policy to encourage employees to come in and talk comfortably. This describes which factor that facilitates successful teamwork? | communication |
| Larry always used good manners at work. As a mentor, he set a fine example for others with his polite, considerate behavior. Larry is exhibiting which interpersonal relationship trait? | courtesy |
| In the sports and entertainment industry, one needs an upbeat disposition when dealing with touch situations and disagreeable people. This personal trait is known as: | attitude |
| Having confidence to stand up for your rights, beliefs and ideas is important in the competitive sports marketing profession. This essential trait is: | assertiveness |
| Since preparing for the arts festival involved completeing numerous tasks and the deadline was in two weeks, the coordinator needed which essential personal trait? | time management |
| The success of a business depends on its employees. Each employee must know how to do the tasks they will be asked to perform. Managers should first focus on: | training employees |
| Twice a year, an account represenative meets with their manager to assess their individual accomplishments. This describes which factor that facilitates successful teamwork? | evaluating performance |
| Publishers often have reader panels that provide feedback on articles, advice columns, and other features in their magazines. This describes which factor that facilitates successful teamwork? | communication |
| A manager felt his/her employees would benefit from up-to-date product information and training. This describes which factor that facilitates successful teamwork? | train employees |
| By signing a contract with the professional skating team, Lynn committed herself to quality performances as part of the touring show. This describes which factor that fosters successful teamwork? | delegate responsibility |
| Employees today value an employees ability to work with others to achieve a common goal. This concept is known as: | teamwork |
| An interpersonal relationship trait that involves being approachable and getting along well with other is: | friendliness |
| As a salesperson, Melanie has a reputation for being honest and fair with her clients. Melanie is known for which personal trait? | ethical behavior |
| Being able to recognize ones own strengths and weaknesses is very important in a work enviroment. This personal trait is known as: | self-awareness |
| Greg knows he is an excellent organizer and motivator. He realizes his weaknesses include being inflexible and unable to easily adapt. Greg has developed: | self-awareness |
| Most role models are known for their honest, integrity, and fairness. These personal traits are considered part of: | ethical behavior |
| Jon learned to stand up for his ideas at the creative team brainstorming sessions. Which personal trait had Jon developed? | assertiveness |
