| A | B |
|---|
| Advocacy | active support or argument for a cause |
| Lobbying | influencing or persuading legislators to take action to introduce a bill or vote a certain way on a proposed law. |
| Initiative | a procedure by which voters can propose a law and submit it to the electorate or the legislature for approval. |
| Referendum | a procedure in which issues are voted on directly by the citizens rather than by their representatives in government. |
| Recall | the removal of an elected official from office by a vote of the people. |
| Negotiation | the process of discussing an issue to reach a settlement or agreement. |
| Settlement | a mutual agreement between two sides in a lawsuit that settles or ends the dispute. |
| Arbitration | a way of settleing a dispute without going to trial. |
| Mediation | the act or process of resolving a dispute between two or more parties. |
| Ombudspersons | a person who has the power to investigate reported complaints and help achieve a fair settlement. |
