| A | B |
|---|
| relationships | Connections with other people. |
| mutuality | When both people contribute to the feelings and actions that support a relationship. |
| trust | A belief that others will not reject, betray, or hurt you. |
| self-disclosure | Telling about yourself. |
| rapport | A feeling of ease and harmony with another person. |
| empathy | The ability to put yourself in another person's situation. |
| exploitation | Using another person unfairly for personal benefit. |
| role | A pattern of behavior associated with a person's position in society. |
| given role | A role that is automatically acquired. |
| chosen role | A role that is deliberately selected. |
| role models | People who shape your thinking and from whom you learn appropriate behavior. |
| role expectation | Anticipated behavior. |
| stereotype | Standardized idea about the qualities or behavior of a particular category of people. |
| role conflict | A disagreement over role expectations. |
| communication | The process of creating and sending messages and of receiving and evaluating messages from others. |
| communication channel | The way in which a message is sent. |
| verbal communication | Spoken words. |
| nonverbal communication | Sending messages to others without words. |
| passive listening | Responses that invite the speaker to share feelings and ideas. |
| active listening | Participating in the message exchange to understand what the speaker is feeling and what the message really means. |
| assertive | Communicating ideas and feelings firmly and positively. |
| feedback | A response to a message, indicating that the message was understood correctly. |
| conflict | Disagreement or struggle between two or more people. |
| power | The ability to influence another person. |
| control | Directing another person's behavior. |
| negotiate | To deal or bargain with another person. |
| compromise | Giving in on some points in a disagreement and having your way on others. |
| mediator | A person who leads those in conflict to solutions without taking sides in the controversy. |
| respect | Showing appreciation or esteem for another. |
| competition | A struggle for superiority or victory. |
| affirmation | Positive input given to help others feel appreciated and supported. |
| commitment | A pledge to support something of value. |
| traditions | Customs that are followed over time and often passed from one generation to another. |
| family system | Family members acting together with their different roles and personalities. |
| siblings | Brothers and sisters. |
| heredity | The genetic traits received from parents at birth. |
| environment | The experiences a child has that shape development. |
