| A | B |
|---|
| communication | The process of interchanging thoughts, ideas, or information with other people. |
| nonverbal communication | Communication that involves factors other than words. |
| verbal communication | Communication that involves words. |
| body language | Body movement, such as facial expressions, gestures, and posture, used to send messages to others. |
| inflection | Use of the voice to affect the meaning of a spoken message. |
| assertive | Stating ideas in a confident and direct manner. |
| aggressive | Hostile and destructive, attacking as in a battle or combat. |
| feedback | A response from anothr person that makes it possible for the sender to determine whether the message was understood. |
