| A | B |
|---|
| Positive Work Ethic | Comes to work every day on time, is willing to take direction, and is motivated to accomplish task at hand. |
| Integrity | Abides by workplace policies and laws and demonstrates honesty and reliability. |
| Teamwork | Contributes to the success of the team and assists others. Requests help when needed. |
| Self-Representation | Dresses appropriately and uses Language and manners suitable for the workplace. |
| Diversity Awareness | Works well with all customers and coworkers. |
| Conflict Resolution | Negotiates diplomatic solutions to interpersonal issues. Works out solutions to workplace issues |
| Creativity and Resourcefulness | Contributes new ideas and works with initiative. |
| Speaking and Listening | Follows directions and communicates effectively with customers and fellow employees. |
| Reading and Writing | Reads and interprets workplace documents and writes clearly. |
| Critical Thinking and Problem Solving | Analyzes and resolves problems that arise in completing assigned tasks. |
| Health and Safety | Follows safety guidelines and manages personal health. |
| Organizations, Systems, and Climates | Identifies the “Big Picture” issues and his or her role in fulfilling the mission of the workplace. |
| Lifelong Learners | Continually acquires new industry related information and improves professional skills. |
| Job Acquisition and Advancement | Prepares to apply for a job and to seek promotion. |
| Time, Task, and Resource Management | Organizes and implements a productive plan of work. |
| Mathematics | Uses mathematical reasoning to accomplish tasks. |
| Customer Service | Identifies and addresses the needs of all customers, providing helpful, courteous, and knowledgeable service. |
| Job Specific Technologies | Selects and safely uses technological resources to accomplish work responsibilities in a productive manner. |
| Information Technology | Uses computers, file management techniques effectively. Uses software / programs effectively |
| Internet Use and Security | Uses Internet appropriately for work. |
| Telecommunications | Selects and uses appropriate devices, services, and applications. |
