| A | B |
|---|
| Attitude | Your basic outlook on life and your way of looking at people and the world. |
| Receptive | Being open to ideas and people |
| Self-esteem | Recognition and regard for yourself and your abilities. |
| Enthusiasm | Eager interest |
| Assertive | Being direct, honest, and polite |
| Arrogance | Overbearing behavior marked by excessive self importance. |
| Professionalism | The ability to handle problems, criticism, and pressure gracefully and maturely. |
| Constructive criticism | Criticism presented in a way that can help you learn and grow. |
| Defensive | Being closed to other people's opinions about you or your actions. |
| Gossip | Consists of saying negative thing abouts people behind their backs. |
