| A | B |
|---|
| all-suite hotel | A property that rents only suites. Often combining living space with kitchen facilities, or a bedroom section with an attached parlor. |
| centralized reservations | System that allows guests to call one number to reserve a room at any branches location. |
| gross operating profit | Revenues minus operating costs before taxes. |
| gross operating revenue | Total payments received for goods and services. |
| incentive free | Arrangement requiring that the management company take some risk in the hotel's operation. |
| management contracts | Owner maintains financial responsibility for a property and the management company is responsible for operating the property with the owner's money. |
| marketing | Related group of business activities with the purpose of satisfying the demands for goods and services; process of planning a hotel's concept, rates to charge, and how to reach potential customers, all in a way that satisfies individual and organizational objectives. |
| occupancy rate | A percentage derived by dividing the total number of rooms occupied during a given time period by the total number of rooms available for occupancy. |
| profit sharing lease | Agreement between two or more parties to share expenses and profits. |
