| A | B |
|---|
| Accountability | Willingness to take credit and blame for actions. |
| Civil Rights Act of 1964 | Gave the government a strong legal tool to prevent job discrimination; paved the way for equal employment opportunity. |
| Conflict | A clash between hostile or opposing elements, ideas or forces. |
| Conflict resolution | A problem-solving strategy for settling disputes. |
| Constructive criticism | Criticism that is presented in a way that can help you learn and grow. |
| Cross-functional team | A group of people from different departments or areas working together. |
| Defensiveness | Putting up an emotional guard against negative opinion. |
| Discrimination | Unequal treatment based on such factors as race, religion, nationality, gender, age, or physical appearance. |
| Diversity | Variety; the positive result of people in different |
| Etiquette | Having good manners in your dealing with people. |
| Ethics | The principles of conduct that govern a group or society. |
| Feedback | A listener’s response that tells a sender that the message is understood. |
| Functional Team | A group of people form one department or area working together. |
| Initiative | Doing what needs to be done and doing it without being told. |
| Integrity | Following a strict code of conduct or standard of values. |
| Interpersonal Skills | Skills that promote relationships with other people. |
| Leadership | Inspiring and influencing others. |
| Mediation | To act as an intermediary; to work with opposing sides in order to resolve a conflict. |
| Memo | An informal correspondence written within an organization. |
| Negative | Not constructive or helpful. |
| Non-verbal communication | Communicating without the use of words. |
| Professionalism | Handling problems and criticism gracefully and maturely. |
| Punctual | Being on time. |
| Self-discipline (controll)) | Training of oneself; correction or regulation of oneself for improvement. |
| Self-management | Doing the things necessary to build a better |
| Sexual Harassment, | Any unwelcome behavior of a sexual nature. |
| Stereotype | ,An oversimplified and distorted belief about a person or group. |
| Tact | The ability to say and do things in a way that will not offend another person. |
| Team | A group of people who work together to set goals, make decisions, solve problems, and put ideas into action. |
| Verbal | Communicating with words. |
