| A | B |
|---|
| Account takeover | This type of fraud occurs when a criminal acquires information about a customer, then uses that account and personal information to gain control over the victim’s pre-existing account(s). |
| Skimming | This type of fraud is the act of obtaining complete track data – both Track 1* and Track 2** – contained on the magnetic strip of a debit or credit card and using it to either encode a counterfeit card or to re-encode a lost or stolen card. |
| Data Breaches | This type of fraud occurs when a perpetrator gains access to a service provider’s unprotected payment processing systems. |
| Counterfeit | Illegally manufactured and embossed card(s), sometimes with an encoded magnetic strip which has been electronically compromised. |
| Stolen | This type of fraud occurs when a card is missing and the cardholder has little or no idea of how that may have happened. |
| Sleeper fraud | This type of fraud is a carefully executed, long-term plan to defraud and manipulate the banking behavioral systems (designed to reward low risk customers with attractive offers and cross selling) in order to maximize the dollar value of the fraud. |
| Kiting | This type of fraud occurs when a person illegally benefits from float time by inflating balances in his/her accounts by negotiating checks or making payments in rapid succession among the accounts in order to continually keep the balance greater than the amount paid out. |
| SoftPhone | A software application that enables you to perform a wide range of functions on your telephone by using the software rather than the telephone itself. |
| PREVENT | A web-based application used to service debit and credit card customers, and ultimately will analyze account data and detect fraudulent payment card transaction activity. |
| Account Details | This screen in PREVENT provides three segments of progressively greater detailed information about the account in view. The panel in the lower portion of the page includes links to any related account for hte customer. |
| Memos | This screen in PREVENT provides a historical record of action applied to an account. |
| Account Search | This function in PREVENT allows you to input a customer's card number and locate the account associated with that card. |
| DDA Statement | This screen in PREVENT displays the historical record of statements for a debit card. |
| Statement Summary | This screen in PREVENT displays the historical record of statements for a credit card. |
| Transaction Detail | This screen in PREVENT displays a historical record of activity on an account. |
| Authentication | This screen in PREVENT allows you to verify the caller's identity. |
| Travel Strategy | This account strategy allows cardholders to user their cards while on vacation with less risk of the card being blocked for suspected fraud. |
| Decision Quality | This term refers to the accuracy and reliability of your choice to block or not block an account based on your review. |
| Outbound | This term refers to calls placed from the Fraud Prevention department. |
| Inbound | This term refers to calls received in the Fraud Prevention department. |
