| A | B |
|---|
| Campaign | Grouping of standardized communications automatically sent to students/contacts. |
| Canned Response | Pre-written email that can be sent to a student directly from Talisma and is manually inserted into an interaction. |
| Contact | A student |
| Filter | Pre-defined search criteria that sorts out certain records based on specific parameters, such as My Students. |
| Interaction | A single communication or a grouping of communication exchanges between user (employee) and contacts (students) about a given issue or topic. |
| Message | Subsequent communications associated with an interaction. |
| Menu Bar | Bar at the top of the Talisma screen that offers a menu structure and drop down selections to access all Talisma screens and functions. |
| My Students | Students who have been assigned to you, the Career Services Advisor, in CampusVue. |
| Open Interaction | An interaction created concerning an issue that still needs first action, such as an incoming email from a student. |
| Pending Interaction | An interaction created that is post-first action but still in process. |
| Resolved Interaction | An interaction that has been satisfactorily handled and no further issues are expected to be raised. |
| Subject Line | Assigned to an interaction; should be specific in nature and can be edited easily. |
| Talisma | An advanced student management platform that works with CampusVue and is designed to keep students engaged, to create better communication records, and to automate time-consuming tasks. |
| Target | Contact/student included in a campaign. |
| Tool Bar | Bar containing picture icons (shortcuts) for specific, commonly used Talisma screens. |
| Workspaces | Default view in Talisma, tailored to your job function. |
| Window Panes | Different areas in your Workspace that display specific information. |
