| A | B |
|---|
| manager | person who coordinates the people, processes, and other resources of your operation on a daily basis |
| strategic plans | plans that map out a business course for the next 3-5 years |
| tactical plans | plans that focus on a period of one year or less |
| operational plans | plans that address short-range objectives for the implementation of tactical plans |
| planning | detemines ways to reach goals |
| organizing | deciding which jobs need to get done |
| directing | conveying plans, assignments, and instructions to employees |
| controlling | compare expected results with actual performance |
| autocratic | managers maintain total control over their whole operation |
| democratic | managers are open to new ideas and seek suggestions from employees |
| laissez-faire | hands off approach |
