| A | B |
|---|
| Communication | Exchange of information |
| Customer relations | communication to meet the needs of customers |
| Purpose | Goal for speaking |
| Audience | Anyone who receives informatin |
| Subject | Your main idea for speaking |
| Pronunciation | How you say words |
| Enunciation | Speaking each syllable clearly |
| Active listening | Listening with full attention |
| Email | Electronic mail |
| Modem | Part of computer sounds travel through phone lines |
| Memo | Used to communicate with others in the office |
| Letter | Communicate with people outside your office |
| Report | Addresses a topic |
| Previewing | Reading outline |
| Skimming | Reading quickly |
| Body language | Gestures, postures, eye contact |
| Intonation | Rise falling of your voice |
