| A | B |
|---|
| Mission statement | a short, specific written statement of the reason a business exists and what it wants to achieve |
| Goal | a precise statement of results the business expects to achieve |
| Policies | guidelines used in making consistent decisions |
| Procedures | descriptions of the way work is to be done |
| Organization chart- | a diagram that shows the structure of an organization |
| Management plan- | a business plan that divides a company into differen |
| Organizational chart- | a chart that shows how a business is structured and who is in charge of whom |
| Line authority- | an organizational structure in which managers at the top of the line are in charge of those beneath them |
| Centralized organization- | an organization that puts authority in one place, with top management |
| Decentralized organization- | an organization that gives authority to a number of different managers to run their own departments |
| Departmentalization | dividing responsibilities in an organization among specific units or departments |
| Top-level managers- | managers responsible for setting goals and planning the future for a companyoversee specific departments |
| Operational managers | managers who are responsible for the daily operations of a business, such as supervision and office managers |
