| A | B |
|---|
| Instructions | Steps for how to do something |
| Directions | Steps for how to go somewhere |
| Letters | Used to make formal requests to people outside the office |
| Memos | Used to distribute information to many people in the office |
| Emails | Used to inform a limited group of people |
| Reports | Used to distribute large amounts of information |
| Resumes | Used when applying for jobs to show education and work experience |
| Verbal Conversations | Informal and usually unacceptable for distributing information |
