| A | B |
|---|
| Message | Information, ideas, or feelings being expressed |
| Language Barriers | Working with someone from another culture with no translator available to help with communication |
| Information overload | Too much information given too quickly for the receiver to comprehend |
| Verbal communication | The ability to convey messages using words |
| Nonverbal communication | The ability to convey messages without using words |
| Body language | Hand gestures, facial expressions, eye contact and other body movements |
| Business Letters | Formal method to communicate with people outside a business |
| Email | Fast, informal communication inside or outside a business |
| Memo | Brief written messages used within a business |
| Business Reports | Typically lengthy formal documents covering a variety of topics |
| Company Publications | Graphically designed materials produced for internal or external uses. |
| Communication | The process of transmitting messages between all involved parties |
| Channel | Used to deliver messages to senders and receivers. |
| Setting | Where the communication takes place |
| Barriers | Any interference with the message. |
| First Impressions | lasting images and people often make judgments based on these |
