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Denial Codes

These are the most common denial codes; keep in mind that there are a lot more in AcH.

AB
A002Cannot Determine Location
003This procedure is only payable when the primary code has been submitted and performed on the same date of service
004Services are not covered when D0170 has been performed on the same date of service
01Out of Network benefits are not covered under this plan. Member is responsible for payment.(Use OFFSET-ONCP)
02The maximum dollar limit has been reached. (Used for the Benefit Strategy) There may not be Patient Responsibilty at the Benefit Strategy level
02PAThe maximum dollar limit has been reached. This Remark Code is for UPMC's review for Radiograph Max per Provider. ($69 xray max)
03This procedure is incidental to the primary procedure submitted on the same date of service
04Services performed on previously extracted teeth are not covered
05/05DThe patient doesn't meet the age requirement for the this benefit
09Member responsibility reflects 25% discount.
119/119DBenefit maximum for this time period or occurrence has been reached.
11NThis procedure is not covered for this tooth number. (USE OTN TO OFFSET to pay line)
125Payment adjusted due to processing error(s).
203Non-Covered Benefit. The member can not be billed for amounts exceeding the contracted rates for In-Network only.
204The patient cannot be balance billed for any remaining balance.
209This procedure code has been denied and reprocessed as D0272 on claim as per plan benefits.
210This procedure code has been denied and reprocessed as D0274 on claim as per plan benefits.
211D8660 is reimbursed only when an orthodontic case request has been denied.
224The procedure code submitted has been changed to reflect the correct procedure code, identifying all surfaces for the same tooth number, on the same date of service.
226Clinical information does not meet criteria for authorization of these services.
227The procedure code submitted has been changed to reflect the correct procedure code, identifying all surfaces for the same tooth number, on the same date of service.
228Denture adjustments are not covered when complete/immdediate dentures have been performed within a six month period.
229Denture adjustments are not covered when full or partial dentures have not been performed.
231Claim denied. Member information on radiograph received doesn't match the member information on submitted claim.
232DConflicting service(s) filed on Same Day/Same Claim. (USE OBWX TO OFFSET THIS REMARK CODE TO PAY)
29Receive Date is over timely filing limit.
34DLifetime benefit maximum for this tooth number has been reached.
35/35DLifetime benefit maximum has been reached.
52The referring/prescribing/rendering provider is not eligible to refer/prescribe/order/perform the service billed.
62Payment denied/reduced for absence of, or exceeded, pre-certification/authorization.
96/96DNon-covered charge(s).
A12/A12DPrior Authorization or Pre-Estimate Required.
A001Provider not found
A002Cannot determine location
A17D0140 is not covered when billed with other oral exams and preventative services on the same date of service
A34Receive Date is over timely filing limit.
A39Post review with x-rays and reports required. (OA39 IS USED BY Claim Processors TO OFFSET AND PAY LINE)
A54This service is only payable when other services have been performed and paid on the same day.(Use offset code OADJ to make line pay)
A56This claim requires further review. Please provide pre and post treatment x-rays, clearly labeled with the date and patient name along with chart notes.
A58Benefit not covered by same provider/provider group that placed the space maintainer.
A59Review Member Reimbursement Claims for Accuracy.
A62Periodic Orthodontic Treatment Visit is payable six months after a Comprehensive Orthodontic Treatment of the Adolescent Dentition has been performed.
A63Cephalometric Film is not payable when orthodontic treatment has been performed prior to service.
A64Alveoplasty for procedure code D7310 payable in conjunction with extractions. Alveoplasty for procedure code D7320 payable when not in conjunction with extractions.
A65This service requires a narrative report for pre-transplant cases for patients over the age of 21.
A72Lifetime benefit maximum for this procedure has been reached with this Provider/Dental Group.
A73Post and Core needs post review when a crown has been previously performed on same tooth number. Provider must send post operative x-rays for claim consideration.
A74Clinical documentation needed when services for fillings have been performed more than once on the same tooth, within a 12 month period.
A75Review required for bundling when fillings have been performed on the same tooth number, on the same date of service.
ADJCPreviously paid/denied service has been reprocessed.
ADJPRemark code for Claim correction for proper vendor.
AZ12Prior Authorization is needed when more than two extractions have been performed on the same date of service. (For AZ BWY Extractions for 21+)
B13Fees will be reduced upon claim receipt and adjudication based on services previously reimbursed on another claim.
B7This provider was not certified/eligible to be paid for this procedure/service on this date of service.
BLUReview Blue Cross Blue Shield, Out of Network claim submitted with In-Network fees.
CP1Member's responsibility reflects copay amount.
CP2Member's responsibility reflects coinsurance amount.
D012Avesis is not the dental carrier for this group. Please submit to the current dental carrier.
D03X-rays denied when billed with a Full Mouth Series on the same date of service.
D04Hospital Call denied when billed with a Comprehensive Exam or Palliative Treatment on the same date of service.
D06Periodontal Maintenance is payable when Gingivectomy/Gingivoplasty or Periodonatal Scaling and Root Planning have been performed previously.
D07Procedure code covered for Oral Surgeons only.
D22This procedure is not covered with any other service on the same date.
HCKYCoventryCares Kentucky Medicaid Dental - Group Hold
HP12Prior Authorization or Pre-Estimate Required for HealthPartners/KidzPartners
I4Avesis is no longer the Carrier
I55A detailed office receipt is required displaying charges and any amounts paid. Please resubmit claim with documentation.
KY02The radiograph maximum has been reached for this provider/dental group.
KY03Procedure is incidental to another procedure submitted/performed prior to code submitted.
KY04Services performed on previously extracted teeth are not covered.
KY05The patient doesn't meet the age requirement for this benefit.
KY06Procedure payable only when primary procedure has been performed on same day of service.
KY07Emergency exams inclusive when billed with other services on the same date of service.
KY08Procedure code incidental to restorations when an occlusal surface has been performed on a restoration for the same tooth number.
KY12Prior Authorization or Pre-Estimate Required for Coventry Care of KY
KY12Authorization Required.
KY19Ok to pay Frequency Limitation for EPSDT claims.
KY39Review for Post Review.
KYCCClaim is payable under Continuation of Care for Kentucky.
KYEPOk to pay procedure.
KYFSReview $0 fee amount for procedure code(s) to manually pay for amount approved.
KYNCNon Contracted Dental Provider - KY Medicaid
KYPWReview for Post Review. This procedure is covered for pregnant women only.
MM12Prior Authorization or Pre-Estimate Required for Molina
N37Missing/incomplete/invalid tooth number/letter.
N39Procedure code is not compatible with tooth number/letter.
N40Missing X-Ray
N48Claim information does not agree with information received from other insurance carrier.
N75Missing/incomplete/invalid tooth surface information.
NCDPNon Contracted Dental Provider
PD16Clinical information does not meet criteria for authorization of these services. (USED BY UM IN GA ONLY)
PD27/MM27Provider must include a signed Patient Responsibility form with all PTE requests. (USED BY UM DEPT.) For Molina $1000 Plan, if the provider bills for more than $500 per day.
PVR/D108Services billed in error. This service is being denied at the request of the provider
PW12Prior Authorization required. This procedure is covered for pregnant women only.
SSCRSSC Review for AZ-BWY (2 per General Dentist) and (4 per PEDO)
S001Price Stragety not found - varies reasons for this code to appear on claim but normally it means procecedure code is not covered.
DD02Duplicate claim - Please re-evaluate (The EOB to the provider reads:
119vBenefit maximum for this time period or occurrence has been reached
PD23Supporting documents were not of a diagnostic quality and could not be used to approve these services.
MDManually Denied Service
A33No Provider NPI Number
N19Procedure code incidental to primary procedure.


Learning & Development Trainer
Avesis Inc.
Phoenix, AZ

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