| A | B |
|---|
| labor union | an organization that is formed to represent workers |
| developmental activities | activities that prepare managers to lead the company into the future |
| educational activities | activities that prepare employees for moving up in the organization |
| cost-effective | the benefits outweigh the costs |
| employee complaint procedure | formal written procedure for handling employee complaints |
| Pregnancy Discrimination Act | law that requires pregnant employees to be treated like all other employees when determining benefits |
| Theory X | a set of negative assumptions about employees based on the premise that people do not like work and will try to avoid it |
| Theory Y | a set of positive assumptions about employees based on the premise that work is natural to people and an important part of their lives |
| motivating factors | things such as achievements, recognition, responsibility, advancement, growth, and the work itself that encourages employees to better job performance |
| hygiene factors | aspects of a job such as compensation, working conditions, and fair company policies, that keep employees from becoming dissatisfied |
| job enlargement | adding more tasks of the same skill level to an employee's job |
| job enrichment | adding tasks of higher skill level to an employee's job, thus giving the employee more responsibility and control |
| flextime | allowing employees to choose the work hours and days they think will be most effective |
| telecommuting | performing some or all of the job away from the business location,using modern technology like computers, cellular phones, FAX machines, and overnight delivery services |
| family leave | a leave from work when people can tend to births, deaths, and family illnesses without fear of job loss |
| management-by-objectives | motivational technique that involves employees in decision making by having them set their own objectives and gauge their own progress |
| work team | motivational technique that involves employees in decision making by assigning a group of employees to a task without direct supervision and with responsibility for the results |
| performance evaluation | a review of how well an employee does his or her job |
