| A | B |
| policies | general statements of intent about how to run your business |
| rules | guidelines telling employees exactly what they should or should not do |
| credit | an arrangement in which a business or individual can obtain products in exchange for a promise to pay later |
| line organization | form of business organization used when all employees are involved in producing or distributing a company's product |
| staff | employees who provide support for production and distribution people |
| line-and-staff organization | form of business organization used when a company is large enough to hire staff |
| job description | statement that describes the objectives of the job and its duties and responsibilities |
| job specification | document that spells out the abilities, skills, educational level, and experience needed by an employee to perform a given job |
| recruit | to bring in prospective employees |
| piece rate | set amount of money paid per unit produced |
| commission | a percentage of sales given in place or as part of a salary |