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QA Flashcards

AB
ComplaintAny issue not resolved to the Member's or the Participating Provider's satisfaction by the Avesis staff.
AppealSubmitted in writing to Avesis with additional information not previously considered.
GrievanceSubmitted in writing and received within 180 days after receipt of the subject health care services.
Hard SkillSkills that are learned, usually through a manual
Soft SkillPersonal attributes that enhance an individual's interactions, job performance and career prospects


Learning & Development Trainer
Avesis Inc.
Phoenix, AZ

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