| A | B |
|---|
| Autocratic | A leadership style in which managers maintain total control of the business operation. |
| Controlling | The final function of management which compares expected results with actual performance. |
| Democratic | A leadership style in which managers are open to new ideas and seek suggestions from employees. |
| Directing | A function of management that conveys plans, assignments, and instructions to employees. |
| Laissez-Faire | A leadership style in which managers use a ‘hands off’ approach and allow employees to make their own decisions. |
| Operational plans | : Short-term plans that include routine policies, rules, regulations and budgets for the day-to-day operation of the business. |
| Organizing | A function of management which gives structure to job tasks and duties. |
| Planning | The first step in management which involves determining business objectives and how to reach desired results. |
| Strategic plan | Long-range plans that indicate goals 3 to 5 years ahead. |
| Tactical plan | Plans that focus on a period of one year or less. |
